1. Conceptual Overview of Knowledge Management
The concept behind Knowledge Management is to enable better decision
Knowledge Management adds value to the vast amount of data that an organisation
amasses over time by allowing the relationships and the context of the
information to be maintained and managed.
It can be said that there are seven key characteristics to KM that must
be brought together:
- Business Context
- The characteristics that define the transactions, business function
and users context.
- Knowledge Brokering
- The mapping and matching of the required and requested information
against the available information, this is facilitated using concepts
such as the context manager on the demand side and the content catalogue
on the supply side.
- Content Catalogue
- Organises, maintains and manages information repositories based upon
content and not the file format.
- Reference Management
- Manages, maintains as well as reduces the amount of redundant information,
in order to distill the useful information from the noise
that may be accumulated.
- Decision Process Automation
- Tools and technology that assist in mapping the business process
of decision making through the application of graphical tools.
- Universal Search and Retrieval
- The vertical market search filters and tools as well as general purpose
search tools, that allow for information access and retrieval regardless
of the location and the format of the information.
- Dynamic Delivery
- Refined information retrieval tools, that support not only the traditional
pull model but also a just in time push model as well as agent based
2. Knowledge Management and your Operations
Until an organisation has access to its information - regardless of the
format and location of that information - it cannot have a true KM culture.
Knowledge is what is known, hence if you are unsure or unaware of the
information that eventually is synthesised into knowledge, you will not
be able to manage it; you cannot manage what you cannot locate. This is
why the more traditional information management disciplines are key to
enabling a KM culture.
3. What are these Traditional Disciplines?
- Information Management
- Concepts and Philosophy (the what and why of IM) The guiding principles
and theory involved in the development of any information management
- Document, Records and Image Management
- The computerized management of electronic and paper-based documents
as well as documents stored in other formats and media. These systems
are becoming more important as it becomes increasingly apparent that
the paperless office is an ideal that may never be achieved. Instead,
these systems strive to create systems that can handle paper and electronic
- The defined series of tasks within an organization to produce a final
outcome. At each stage in the workflow one individual, system or group
is responsible for a specific task.
- Search and Retrieval Systems
- The ability to find relevant information stored in a variety of sources
using sophisticated query and retrieval tools.
- Data Mining
- A class of database applications that look for hidden patterns in
a group of data.
- Human Resource Management
- The ability to track the skills, knowledge, experience and availability
or your human resources in order to apply the right person for
the right job.
- User Requirements, Business Case and Systems Analysis
- The evaluation of what a client needs for a particular solution based
on human, economic, business, functional, procedural and technical criteria.
- System Design
- The development of technical specifications for the implementation
of a particular solution. The level of detail may include the selection
of specific products and vendors.
- Systems Integration
- The development and/or implementation of a single solution consisting
of two or more systems.
- Dealing with all aspects of keeping data and equipment safe and private,
including software, hardware, physical, procedural and human resources
- Support (Systems Support and Help Desk)
- The provision of services relating to the proper ongoing operation,
usage and maintenance of an installed system.
4. Sound Foundation and Knowledge Management Services
Sound Foundation does not implement a KM infrastructure, rather our goal
is to assist clients in understanding what KM is, what it isnít and the
delta between the two. The steps required to advance to a KM culture is
something we are able to help with. Changing your corporate culture isnít.
Sound Foundation can help you make a meaningful and smooth transition
to the KM culture that is most suited to your operations. We will develop
system designs, and provide you with contacts and resources to operate
and maintain you KM infrastructure.
5. For Further Information...
If you would like further information please feel free to contact
©1998 by Sound Foundation Inc. All rights